You are the station captain at Fire Station 3 of the Parkville Fire and Rescue Service. On your arrival at the station this morning, you find the following on your desk:
Parkville Fire and Rescue Service
MEMO
To: Captain Brown
From: Chief Carmichael
Date:
Subject: Citizen Complaint
The following letter was received at the chief’s office this morning. Send a report to the
chief’s office in which you fully explain how you plan to investigate this matter and outline
any recommendations you feel are appropriate.
Also send a letter to Mrs. Moulton and explain our handling of her complaint.
Following the letter from Mrs. Moulton, you will find a memo form to write your memo to the
chief’s office and a copy of the department’s letterhead for your letter answering her complaint.
Utilize word processing systems if available.
Dear Chief Duncan:
I live at 508 Hawthorne St., across the alley from your Fire
Station 3 on Flint Road. Last Friday night I was awakened at
about 51:30 by the sound of loud voices and went to my
window to see what was going on.
I observed several of your firemen standing around their cars
talking and laughing loudly. They were passing around what
looked like a bottle. The next day I found a whiskey bottle in the
alley behind the station.
As you know from my letters before, the fire station is always
too loud with all the sirens, and this is just another example of
how much it has been a disturbance to the neighborhood.
Sincerely.
Amanda Moulton
From: Chief Carmichael
Date:
Subject: Citizen Complaint
The following letter was received at the chief’s office this morning. Send a report to the
chief’s office in which you fully explain how you plan to investigate this matter and outline
any recommendations you feel are appropriate.
Also send a letter to Mrs. Moulton and explain our handling of her complaint.
Following the letter from Mrs. Moulton, you will find a memo form to write your memo to the
chief’s office and a copy of the department’s letterhead for your letter answering her complaint.
Utilize word processing systems if available.
Dear Chief Duncan:
I live at 508 Hawthorne St., across the alley from your Fire
Station 3 on Flint Road. Last Friday night I was awakened at
about 51:30 by the sound of loud voices and went to my
window to see what was going on.
I observed several of your firemen standing around their cars
talking and laughing loudly. They were passing around what
looked like a bottle. The next day I found a whiskey bottle in the
alley behind the station.
As you know from my letters before, the fire station is always
too loud with all the sirens, and this is just another example of
how much it has been a disturbance to the neighborhood.
Sincerely.
Amanda Moulton
You should respond to the Memo in a separate word document.
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