This case is presented in your textbook (with additions
below). Your assignment follows.
As the senior member of a consulting team (actually working
alone), produce a report for your client with any necessary and appropriate
data, calculations, and diagrams. The
report is intended to describe the determination of process control and process
capability by a consulting team.
Sample data for SPC limit calculation is presented on page
264. Discuss statistical process control
concepts and tools. Analyze the data and
using appropriate tools determine if the process is statistically in
control. Comment on any behavior changes
or irregularity incidents. As an
additional requirement discuss process capability, calculate the process
capability, assuming specification limits of 50 lbs. +1.5 lbs. and a
standard deviation of 0.25 lbs. and make an appropriate statement about whether
the process is capable or not (or cannot be stated, giving the reason).
Intermediate calculations should be taken to two decimal places and final
answers should be rounded to one decimal place.
This is an individual assignment. Do your own calculations and writing. Cite sources (I will expect you to refer to
several relevant resources) and use quotation marks if directly using the words
of a source. Do not overuse quotes.
See below for additional instructions.
Instructions:
The case study should follow general instructions for case
studies as found in the course syllabus (“green sheet”) and as discussed in
class. Be sure to incorporate answers to
the two questions in the narrative part of your paper, not as discrete
questions and answers (remember this is a consulting report). Show data, all calculations, and relevant
charts and diagrams as part of your paper (either in the analysis or as
appendices).
The paper must have the following components in this sequence:
Evaluation form with student name and
section number (form found right after these instructions)
Cover page
(case name, student name, course number, course section number, academic term
or date)
Table of
contents (paper sections and page number where each section starts)
Multi-section
narrative content
Introduction (or background, situation
summary, etc.)
Two or more sections containing analysis,
conclusions, recommendations, etc.
Data,
calculations, charts, and diagrams (either in the main part of the narrative or
as an appendix or appendices)
Recommendations
for action
Conclusion (one
or two paragraph summary)
Bibliography (all works researched during case
solution development; Use AMA or APA style guides but do NOT title that section as “Works Cited.”)
Footnotes, not endnotes or embedded
in-text reference notes must be used.
Don’t spend time researching the company “Bayfield Mud
Company.” Many cases use fictitious
names and this may be one. Focus on the quality related topics. Do
your research before you write the paper!
Write from the viewpoint of a reasonably experienced
consultant, but one who still cites authorities with direct quotations and/or
references to principles, facts, opinions, theories, etc. As such a consultant, write in the first
person plural (“we”), NOT in the first person singular (“I”) when
referring to your findings, opinions, recommendations, etc.
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